UPDATE ON COVID-19
2G rule from January 9th, 2022
December 24, 2021
Please note that we will start on January 9th change the restrictions to 2G and access to the hotel can only be granted to people with a valid Covid 2G certificate (vaccinated, recovered) and a mask is required in the interior of buildings.
Generally
+ Access to the hotel is only granted to people with a valid Covid 2G certificate (vaccinated, recovered)
+ Mask requirement from 12 years: in all areas of the hotel Front & Back of the house for employees and guests of the hotels.
+ We ask you to understand that at the moment we cannot receive any guests with exceptions to the mandatory mask requirement!
hotel
+ Hand disinfectant is available for you at the entrances to the hotel and at other critical points in the hotel
+ Public areas are regularly and intensively cleaned and disinfected
Wellness (brine bath & sauna)
Entry into Switzerland:
When entering Switzerland, you must show a negative test result. PCR test (not older than 72 hours) or rapid antigen test (not older than 24 hours). You have to pay the test costs yourself. In any case, fill out the entry form: https://swissplf.admin.ch/formular.
New cancellation policy
1st December 2020
We have adjusted our cancellation policy. Reservations starting from December 1st, 2020 will receive the new conditions.
For canceled bookings via external channels such as booking.com, Expedia, hotel.de ... the following provisions apply:
Standard rate
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8 days before arrival: free cancellation
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7 days until the day of arrival: 100% cancellation costs
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Early departure: 100% cancellation costs (also in case of symptoms of illness)
Non refundable rate
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In case of a cancellation, we will charge 100% of the room price.
The following provisions apply to canceled bookings made directly via the hotel trought our website, telephone or e-mail
Standard rate
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8 days before arrival: free cancellation
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7 days until the day of arrival: 100% cancellation costs
If you cancel after this week, you will receive a voucher for 80% of the amount. Only possible with a direct booking. -
Early departure: 100% cancellation costs (also in case of symptoms of illness)
Non refundable rate
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In case of a cancellation, we will charge 100% of the room rate.
BASIC RULES FOR OUR GUESTS
These basic rules apply to our guests.
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The guests clean their hands regularly.
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Guests must wear a face mask in the hotel.
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Different groups of guests are not allowed to mix.
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Food and drinks may only be consumed while sitting.
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Not more than 4 people may sit together at the table.
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Gloves must be worn when serving at the breakfast buffet.
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Guests must keep a distance of 1.5 meters from one another.
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Sick guests are sent home and instructed to follow the isolation according to the BAG.
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The guests are informed about the current requirements and measures.
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Guests' contact details are collected in accordance with the hospitality protection concept.
OUR PROTECTION CONCEPT (german version)